Refund & Cancellation Policy

• New Primal members start with a 3-day free trial.
• If you cancel before the trial ends, you will not be charged.
• If you do not cancel, your first payment is taken when the trial ends.

• First month: €2.70 (70% off the regular price).
• After that: €8.99 per month, charged automatically every month until you cancel.
• Payments are processed securely by Stripe. Your receipts and invoices are in Membership & Billing.

• Go to Account, open Membership & Billing and tap Cancel Subscription. You will be taken to our secure Stripe billing page to confirm.
• You can cancel at any time. There is no commitment and no cancellation fee.
• Primal stays active until the end of the period you have already paid for (or until your free trial ends), and you will not be charged again.
• Deleting your account does not cancel Primal on its own. Cancel your subscription first.

We review every refund request individually and fairly. We will always refund:

• a charge made after you had already cancelled
• a duplicate charge or a billing error on our side
• a period in which a problem on our side stopped you from using Primal

Other requests, for example if you forgot to cancel before a renewal, are reviewed case by case. Please contact us as soon as possible, ideally within 14 days of the charge.

We do not normally refund the unused part of a month after you cancel, because Primal stays available until the end of that month.

If you live in the European Union or the United Kingdom, you can withdraw from your Primal subscription within 14 days of first subscribing (the day your free trial starts), without giving a reason.

Primal starts straight away at your request. If you withdraw after your first payment, we will refund it minus an amount proportionate to the time you have already used.

To withdraw, send a refund request from Membership & Billing, or email us saying that you are withdrawing from your subscription.

• In the app: Account → Membership & Billing → Request Refund.
• By email: write to support.motiverse@gmail.com from the address on your account and include the date of the charge.

We review requests and reply by email. Approved refunds are processed within 2–3 business days to your original payment method. Your bank may take another 5–10 business days to show it.

Requesting a refund does not cancel your subscription. If you want to stop future payments, cancel it in Membership & Billing as well.

If you see a charge you do not recognise, contact us before opening a dispute with your bank. We can usually sort it out much faster.