Privacy Policy

• Account details: your email address and name. Your password is handled by our sign-in provider and is never visible to us. If you sign in with Google, Apple or Facebook, we receive your name and email from that service.
• Goal and progress: the goal you choose, your onboarding and calibration answers, missions, completions, XP, levels, streaks and the days you use the app.
• Community activity: your username, avatar, posts, replies and reactions, the members you block and any reports you make.
• Membership and billing: your plan and subscription status, Stripe customer and subscription references, payment history, and any billing details you enter (name, email, address, country and tax number). Card details are collected by Stripe. We never see or store your full card number.
• Support requests: your messages, any screenshot you attach, and details such as your device, plan, goal and journey day.
• Referral details: if you arrive through a creator's link or code, the code, the creator, the date and a random visitor ID.
• Usage information: the pages and features you use, how long you use the app, your device and browser type, the site that sent you to us, and how you heard about The Motiverse if you tell us.

• To run your account, your 60-day journey and your progress.
• To personalize your missions, advice, weekly reviews and Guide replies.
• To process Primal payments, receipts and refunds.
• To send emails you need or asked for, such as receipts, reminders, weekly reviews and replies to support requests.
• To run the community, keep it safe and handle reports.
• To credit creators for the members they refer.
• To understand how the app is used, fix problems and improve it.
• To meet our legal, tax and accounting obligations.

We never sell your personal data.

We use your data to provide the service you signed up for (our contract with you), for our legitimate interests in keeping the app safe, working and improving, to meet legal obligations such as keeping tax records, and with your consent where the law requires it. You can withdraw your consent at any time.

To create missions, advice, weekly reviews and Guide replies, we send the relevant goal, progress and message content to AI model providers through our app platform. They process it on our behalf to generate your response. For some questions, such as recent news or statistics, the Guide also runs a web search based on your question.

Your Guide conversation is saved on your device and cleared automatically after 48 hours.

• Base44, our app platform, which hosts the app and provides our database, sign-in, email delivery and analytics.
• Stripe, which processes payments and manages subscriptions.
• AI model providers, which generate AI content as described above.
• Our creator program partner, if you joined through a creator: we share your account ID, email address, referral code, visitor ID and payment references so the creator can be credited.
• Other members, who can see your public profile (username, avatar, level, streak, join date, goal and badges) and the posts and replies you share. You can make your profile private in Privacy Settings.
• Authorities, when the law requires it or to protect the safety of our members.

Some of these providers may process data outside the European Economic Area. When they do, we rely on safeguards recognised by EU law, such as the European Commission's Standard Contractual Clauses.

We do not use advertising cookies. We use your browser's local storage and first-party cookies to:

• keep you signed in
• save your onboarding progress, Guide conversation and email and notification preferences on your device
• remember a creator referral for up to 90 days
• measure visits and feature use for our own analytics

• Account, goal, mission, community and support data: while your account is open. It is deleted when you delete your account, unless we must keep something to meet a legal obligation.
• Guide conversations: on your device for up to 48 hours.
• Payment records: kept by Stripe for as long as tax and accounting law requires, even after you delete your account.
• Referral records: kept for as long as needed to calculate and check creator commissions.

Depending on where you live, including in the EU and UK, you have the right to access, correct, download or delete your data, to object to or restrict how we use it, and to withdraw consent.

• Update your name in Personal Information and your choices in Privacy Settings.
• Delete your account and its data from Account settings.
• For anything else, email support.motiverse@gmail.com. We reply within one month.

You can also complain to your data protection authority. In France, this is the CNIL (cnil.fr).

The Motiverse is not meant for anyone under 16. If you believe a child has created an account, contact us and we will delete it.

We use encrypted connections and access controls to protect your data, and we limit access to what is needed to run the app. No online service is completely secure, so please use a strong password and keep it private.

We will post any changes on this page and update the date at the top. If a change is important, we will also tell you in the app or by email.